When you work with Automation NTH, you’re not just investing in cutting-edge Automation Equipment; you’re partnering with a team dedicated to your long-term success.
Our Customer Success Organization (CSO) is here to provide comprehensive, ongoing support that goes beyond service and spare parts. CSO is your long-term partner, ensuring that your investment in Automation continues to meet your production goals into the future.
CSO is focused on Equipment Optimization through the following offerings:
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Comprehensive 1-Year Equipment Warranty
Our commitment starts with a robust 1-year warranty that covers all hardware, software, and craftsmanship. This warranty ensures that your investment in automation is protected.
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On-Site Equipment Training
Following the completion of your Site Acceptance Test (SAT), we provide on-site training to ensure that your team is fully equipped to operate and maintain your new equipment.
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OEE Optimizer Access and Training
Included with your equipment is access to our OEE Optimizer software, a powerful tool for maximizing the efficiency of your equipment. On-site training following completion of your SAT is included to help you get the most out of this tool.
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Equipment Health Check and Performance Analysis
To keep your equipment running at peak performance, we include one on-site health check and two equipment performance analysis sessions (one live with the health check and one remote) within the first year of operation, following completion of your SAT. These sessions help to identify and address any current or future issues, ensuring that your production goals are met.
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Online Portal and Dashboard Access
You will have access to our online portal and dashboard, providing real-time insights into your equipment’s performance, accessing supporting documentation, spare parts lists, and a 24/7/365 ticketing system for support. This is your own dashboard tailored to your specific equipment and facility.
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Comprehensive Documentation Offering
When partnering with Automation NTH, we ensure that you have all the tools needed to be successful, now and into the future. We provide you with all mechanical and electrical drawings, supporting documentation, software, source code, and a complete spare parts list with manufacturers and part numbers. Additionally, you will receive comprehensive operator’s and user’s manuals to support your long-term operations.
We put the customer first, providing you with all the tools needed to be successful and ensure that your investment in automation continues to meet your production goals into the future.
Introducing The Production Plus Program:
Our Customer Success Organization (CSO) is excited to offer the Production Plus Program to further ensure our customers’ long-term production success.
The Production Plus Program is a continuation of the partnership between Automaton NTH, CSO, and our customers. Provided on an annual basis per site, the Production Plus Program offers tools and services to minimize downtime and proactively monitor and maintain production performance.
Expanded OEE Optimizer Access
Included with the Production Plus Program is full access to OEE Optimizer across all NTH equipment within your site.
Annual Health Check and Performance Analysis
Included with the Production Plus Program is one annual on-site health check and two equipment performance analysis sessions (one live with the health check and one remote). This proactive approach helps to ensure optimal production performance and extends the life of your equipment.
Expanded Online Portal and Dashboard Access
Included with the Production Plus Program is full access to our CSO online portal and your custom dashboard along with our 24/7/365 ticketing system.
Rapid Response Times
With the Production Plus Program, you can expect phone response time of one hour or less, during normal business hours, and an on-site response time of 48 hours or less, during normal business hours excluding holidays.
Automation NTH – Committed to Your Success
At Automation NTH, we put the customer first. The partnership with our customers does not end with the installation and a successful SAT. We are committed to the long-term success of our Automation Equipment and dedicated to supporting our customer’s production success.
Jonathan Pickman, our Director of CSO, promotes our mission as “We ensure that your investment in automation continues to meet your production goals throughout the life of the equipment.”
When you work with Automation NTH, you’re not just investing in cutting-edge Automation Equipment; you’re partnering with a team dedicated to your long-term success.